Monday, December 30, 2019
Development Stages of a Child - 565 Words
According to Freud, the child develops socially through a series of ââ¬Ëpsychosexual stagesââ¬â¢ e.g. oral, anal, phallic, latency and genital. The first three psychosexual stages are focused on more as they span the important first five years in which the id, ego and superego develop. Fixation, when libido (sexual pleasure drive) is locked into a stage, determines personality and is caused by either frustration or overindulgence. If a child is fixated in the oral stage for example, as a result of frustration, the adult will be characterised as envious, pessimistic and sarcastic. Freud believed normal development occurs when a child does not fixate on a stage. According to Erikson, the child develops socially as they pass through eight developmental stages, referred to as psychosocial stages, which are each characterised by a psychological crisis. The psychological crisis must be resolved in each stage before the child can move on to the next. Each stage also has two possible o utcomes e.g. negative or positive and it is successfully completing each stage that results in a healthy personality and sense of self. Failing to complete a stage means the ability to complete further stages is reduced and personality and sense of self can become negative and unhealthy. According to Kohlberg, children develop socially by developing a sense of right, wrong and justice. There are six stages of moral development which are divided into 3 categories e.g. premoral and preconventional stages,Show MoreRelatedChild Development Stages1244 Words à |à 5 Pages As children grow towards adolescence they go through many stages of development. Child development refers to the stages of physical, cognitive, emotional, social, and language growth that occurs from the birth to beginning of adulthood. All aspects of a childs development may be affected by many different factors, including a poor learning environment, lack of social interaction, cultural background differences, abuse, and loss of a parent. All of the before mentioned examples can affect theRead MoreStages of Child Development804 Words à |à 4 Pagesgenerations yes, but also to aid in the development of the student in all aspects. Some students have a harder time developing the whole person, meaning that they have a harder time developing the physical, cognitive, and emotional-social parts of themselves all at the same time and pace. A student observation of a typical 2nd grade classroom was completed and one child stood out among the rest in his setting in both of their charac teristics and stages of development. In order to protect the rights ofRead MoreDevelopmental Stages Of Child Development1146 Words à |à 5 PagesEvery child is different, and so is every parent s experience; but experts have gained a clear idea about the range of normal development from birth to the time of a personââ¬â¢s death. Although most child development experiences are not going to be the same due to the differentiation between culture and genetics, there are developmental milestones every child should experience within a certain range of age. Some of the most apparent factors of a childââ¬â¢s developmental stages are genetics, parentingRead More5 Stages Of Child Development : 5 Stages Of Human Development1867 Words à |à 8 PagesThere are 5 stages of human development the first one being Infancy. Infancy lasts approximately from birth to two years and is where a large amount of early learning occurs in the infantââ¬â¢s development. This learning can be influ enced by environmental cues for example a parentââ¬â¢s behaviour. It is within this time period that basic skills are mastered for example crying, nursing, co-ordination and developing the ability of using words to identify images and objects. At this stage in the childââ¬â¢sRead MoreChild Development Stages 0-19905 Words à |à 4 PagesChildrenââ¬â¢s Development from 0 to 19 years Stages of Child Development: Age ofChild: | Illustration: | Physical Development | Intellectual /Cognitive Development | Social Development | Emotional Development | 0 - 3 | | 0-3 Months: * Tries to lift head. * Begins to hold objects when placed in hand.3-9 Months: * Establishes head control * Begins to sit with support from about 6 months un-supported.9-18 Months: * Is now very mobile e.g. crawls, bottom-shuffles, cruises, walks.18Read MoreWhat Are Three Stages of Child Development3389 Words à |à 14 PagesWhat are the three stages of child development Write two paragraphs on each of the two sub-phases of the first stage 0 to 6 years. Child development refers to the biological and psychological and emotional changes that occur in human beings between birth and the end of adolescence, as the individual progresses from dependency to increasing autonomy. Because these developmental changes may be strongly influenced by geneticRead More Erik Eriksonââ¬â¢s Stages of Child Development Essay1170 Words à |à 5 Pageseight stages of human development, which last throughout an entire life-span. Throughout each developmental stage, each developmental task presents a catastrophe for the individual. Erikson defined catastrophe as ââ¬Å"a turning point of increased vulnerability and enhanced potentialâ⬠(Santrock 73). Each of Eriksonââ¬â¢s developmental stages is presented in such a way that the negatives and positives are clearly defined. Although there are eight developmental stages, five pertain to a childââ¬â¢s development. Read MoreThe Principles, Sequences And Stages Of A Child s Growth And Development1 284 Words à |à 6 PagesThe principles, sequences and stages of a child s growth and development. This includes Social development, Physical Development, Intellectual development and communication development. Physical development outlines the basic body changes which you begin to develop such as fine motor skills, which is like writing and so on. This also includes social development, where you will meet new people everyday and interact with them, and become more involved in the relationships you will share with othersRead MoreErikson s Stages Of Development And Child Directed Speech862 Words à |à 4 Pagesamongst many more things. Their psychological development and interactions with their social environment change along with their forms of communication as they mature and learn; all of which can be seen and explained in Eriksonââ¬â¢s stages of development and child-directed speech. According to Erik Erikson, a developmental psychologist and psychoanalyst, from birth to 1 year of age, children psychosocially go through the stage of Trust vs. Mistrust. At this stage infants either trust they will be taken careRead MoreBasic Normal Stages of Child Development Essay example3282 Words à |à 14 PagesBasic Normal Stages of Child Development This section is a brief overview of child development looking at children from birth to the age of five. It is easiest show this information as part of a table as it enables us to compare different parts of a childââ¬â¢s development along side each other. It is also very important to realise that the ages and time frames shown in the table have been taken from the average ages and would not be cause for concern if a child developed slightly
Sunday, December 22, 2019
Positive And Negative Impacts Of The Columbian Exchange
The Columbian exchange has helped to double the worldââ¬â¢s population between 1650 and 1850. The exchange introduced to the new and old worlds to a variety of things that undoubtedly has shaped the world in time that followed. The Columbian Exchange refers the time that resulted after Christopher Columbus and other explorers discovered the land that would become known as the Americas and many islands, such as Bermuda and the Caribbean. This age of exploration and discovery introduced the newly discovered lands and the old world to new people, animals, and plants, but not everything exchanged between the two worlds was beneficial to all parties involved. This essay will examine the positive and negative impact the Columbian Exchange had bothâ⬠¦show more contentâ⬠¦Upon arrival of the Bermuda Islands and the Americas, the rat thrived while simultaneously weakening the native people, who unlike the Europeans werenââ¬â¢t immune to these sorts of diseases. The black rat also introduced brought fleas that infested the dogs, cats, and rabbits in the new world. Rats werenââ¬â¢t the only stowaways that were mistakenly brought by the Europeans, insects also claimed passage to the New World. The list to include, the Asian cockroach, Japanese beetle, Dutch elm disease, and gypsy moth. Which brings up yet another item Columbus hasty packed for its voyage for the New World, disease. The natives of the land described the diseases spread from contact with the natives of the Old World as, ââ¬Å"Invisible bulletsâ⬠. These various diseases such as, smallpox, influenza, and malaria, would in fact to be more potent than manufactured weapons could ever be. Once the various diseases reach the natives, they spread rapidly as if with a vendetta. While the exact number of Native Americans and Islanders that fell prey to their own immune systems is unknown, the projected percentage is believed to be more than forty. J. R. McNeil describes how ââ¬Å"on some Caribbean islands, the Native American population died out completely. In all, between 1492 and 1650, perhaps 90 percent of the first Americans had diedâ⬠. Its undeniable that the spread of diseases, more specifically smallpox, worked in the favor of colonist. To see howShow MoreRelatedPositive Effects Of The Columbian Exchange703 Words à |à 3 Pagesthe time period known as the Columbian Exchange. Most of what the Europeans took from the Exchange was good, but some of what they brought was devastating to the people in the New World. Although, this time period was very brutal for the Native Americans, the Columbian Exchange resulted in the transmitting of new technologies, an increase in remedies and cures for diseases, and a growth in resources such as food that helped to improve life. During the Columbian Exchange there were civilizations thatRead MoreThe Cultural Impacts Of The Columbian Exchange775 Words à |à 4 PagesThe Columbian Exchange By definition, the Columbian Exchange is described as the transatlantic flow of goods, people, and diseases, beginning with Christopher Columbusââ¬â¢s voyages and discovery of the New World in 1492. (Give Me Liberty!) This interpretation, however, does not give this event the acknowledgement it deserves, as the effects of this complex transaction made a significant impact of the modern history of the world. It completely shaped the world humans live in today, from the languagesRead MoreThe Positive Effects Of The Columbian Exchange1643 Words à |à 7 PagesThe term ââ¬Å"Columbian Exchangeâ⬠refers to the massive transfer of life between the Afro-Eurasian and American hemispheres that was precipitated by Columbusââ¬â¢ voyage to the New World . It was known as the widespread interchange of plants, animals, diseases, culture, human populations and technology between Europe and the Americas. After Columbusââ¬â¢ arrival to the Americas, the plant, animal and bacterial l ife began to mix between the Americas, which was also referred to as the ââ¬Å"New Worldâ⬠and Europe,Read MoreColumbian Exchange Dbq889 Words à |à 4 PagesColumbian Exchange BBQ The Columbian Exchange was a major milestone in the diffusion of the New and Old World. In 1492, Columbus arrived in the Bahamas(2), where he first came in contact with Native Americans. There, both exchanged their cultures such as crops, animals, metals, and germs, hence the name, Colombian Exchange. This has brought about both positive and negative effects. While some negative impacts are exemplified by the near-genocide of Amerindians, the demerits are outweighed by theRead MoreWhat Was The Columbian Exchange? Essay1618 Words à |à 7 Pagesresult of this was The Columbian Exchange in which there was a large trade of animals, plants, technology, culture, slaves, diseases, and even new religions. This exchange effected the way Europeans, Americans, Asians, and Africans lived their daily lives. The Columbian exchange was by far one of the most paramount events in the history of world technology, agriculture, culture, and ecology. In this research paper the following will be answere d: What is the Columbian Exchange? Plants and animals transportedRead MorePositive Impact Of Christopher Columbus s Discoveries1247 Words à |à 5 Pages Positive Impact of Christopher Columbusââ¬â¢s Discoveries The world is a better place because of Christopher Columbusââ¬â¢ important discoveries in the New World. His explorations resulted in the vast expansion of property for Europe, the exchange of goods and cultures between countries and a change in the worldview of geography. Columbusââ¬â¢s explorations were the catalyst for unprecedented trade known as the Columbian Exchange, which started the exchange of goods and ideas that would last for centuriesRead MorePositive Impact Of Christopher Columbus Discoveries1249 Words à |à 5 PagesPositive Impact of Christopher Columbusââ¬â¢ Discoveries The world is a better place because of Christopher Columbusââ¬â¢ important discoveries in the New World. His explorations resulted in the vast expansion of property for Europe, the exchange of goods and cultures between countries and a change in the worldview of geography. Columbusââ¬â¢s explorations were the catalyst for unprecedented trade known as the Columbian Exchange, which started the exchange of goods and ideas that would last for centuriesRead MorePositive Effects Of The Columbian Exchange837 Words à |à 4 PagesThe Columbian Exchange had many effects on the world we know and live in today. There are many views on whether these effects were a positive or negative impact on us. The exchange brought diseases and slavery, but it also brought new technologies and culture. Throughout history there have been conquerors and conquered, the Americas are no different. Though the impact on the natives was unpleasant, I believe the Columbian Exchange was a positive event for th e New World because it brought technologicalRead MoreThe Columbian Exchange : A System Of Exchanges Between Eurasia And The Americas938 Words à |à 4 PagesThe Columbian Exchange was a system of exchanges between Eurasia and the Americas. It started when Christopher Columbus and other voyagers began to discover and populate the Americas, which is also referred to as the New World. During this time of discovery and expansion, newcomers began bringing plants, animals, technologies, and diseases along with them to the New World. However, it did not stop there. Once people began traveling back to the Eurasia, which is also known as the Old World, they wouldRead MoreChristopher Columbus Hero Or Villain1658 Words à |à 7 Pagesthe New World, it was inhabited by native people, who were used by the Spaniards to help navigate and understand the landscape of the islands and also as workers to find gold. Columbus has a mixed legacy because he had positive and negative attributes; he made t he Columbian Exchange, which increased the amount of plant and animal species in the New World, and is an important explorer in American history, but also began the start of the African slave trade and caused population devastation due to slavery
Saturday, December 14, 2019
Solving Prison Overcrowding with Drug Courts Free Essays
Elizabeth Johnson was a model student. She was characterized by her teachers as hardworking, driven, and goal oriented. After being placed on the honor roll and graduating early from Morris High School in Will County, Illinois, she attended Northern Illinois University to become a lawyer. We will write a custom essay sample on Solving Prison Overcrowding with Drug Courts or any similar topic only for you Order Now Within her first year at college, her life derailed. She was caught by the police and arrested for possession of marijuana. Johnson was expecting to be placed in prison but she found herself in a drug court, which assigned her mandatory drug rehabilitation. After graduating from the rehabilitation program, she went back to school at John Marshall Law School, and passed the bar exam. Now, after seven years of completing the drug program, she has not relapsed and works as a District Attorney for Will County. However, stories like Johnsonââ¬â¢s arenââ¬â¢t common. For every story like hers, there are hundreds of stories where the drug user would be sent to prison, shattering his or her future (Cain). Our prisons, now host thousands of non-violent drug users. These prisons have high upkeep costs, and have led to overcrowding in some states (United States, Department of Justice). The establishment of drug courts, throughout the nation, would result in less economic costs to America, while still rehabilitating drug users successfully. Currently a large part of the Federal budget goes to the criminal justice system and more specifically in stopping drug abuse. In 2005, the government spent 135. 8 billion dollars stopping substance abuse and addiction (Lyons). This money is spent on creating new rehabilitation programs and testing facilities for drug users to attend. However, drug users attend these programs on a voluntary basis. They are able to join and leave the programs at any time (Lyons). The Federal Government is spending billions on increasing rehabilitation facilities available, but is still sending drug users to prison. The courts still assign prison as sentences for drug users, as opposed to rehabilitation (Vrecko). Now, the Department of Justice needs another $6. 172 billion, on top of their current budget, for the rise in costs of federal prisons (United States, Office of Management and Budget). Our current drug policy is failing to match the Federal Governmentââ¬â¢s initiative for rehabilitation. The current drug policy and harsh punishments has led to prison overcrowding. The New York Times reported that in California, there has been an increase of 45,000 drug users in prison. This increase has fostered the argument of Californiaââ¬â¢s prisons being overcrowded. Californiaââ¬â¢s prison system is overcrowded with 145% capacity. There has now been a surge of cases to the Supreme Court about the constitutionality of the prisons (Liptak). Much of the problem of prison overcrowding has been linked to drug users. In 2009, the Federal Bureau of Prisons reported that 51. percent of prisoners are in prison for drug related charges. For comparison, in 1995, the number of prisoners for drug related charges was 26. 7 percent. (United States. Department of Justice. ) The number of prisoners has nearly doubled due to harsher drug policies stricter punishments. Like California, many states are dealing with a surge in drug users in prison which has resulted in an increase in upkeep costs. For example, Washington will need to build three new prisons to ensure the constitutionality of their prisons. Peter Aldhous, who earned his PhD from the University of California Berkley, wrote that each prison will cost $250 million to build and an additional $45 million to run each year. Unless Washington changes some of its drug policies, they will likely see a continued rise in the amount of drug users in prison and ââ¬Å"prison upkeep costsâ⬠. Moreover, Aldhous expects 4. 1 billion dollars to be spent on new prisons across the nation over the next decade. While this is a long-term cost to states, many states will need new beds and other items for their prisons. In Texas, the prisons will require 17,000 new beds (Lyons). In addition, states will have to hire more prison guards. In the end, the short term cost to the state may be around 1 million dollars (Mergenhagen). As the number of overcrowded prisons rises, drug usage while in prison also increases. Many drug users in prison have the ability to meet their friends and family on visits. During these visits, drugs have been given to the drug user in prison. However, the drugs that are exchanged are drugs that are hard to be traced during urine tests. As a result, inject able drugs, which leave no trace in urine, are the most likely to be exchanged. The drugs are then used in the prison cells where other cellmates may use the drug as well. In a study comprising of 13 prisons, the range of prisoners who used injectable drugs while incarcerated was 16% to 54%. (Lines). When sharing injectable drugs, the prisoners also share the needle. This has disastrous effects on the health of the prisoners. Sharing needles causes an increase likelihood of contracting diseases like HCV, HBV, and HIV (Lines). Another study, which looked at 43 prisons, found that the average HIV/AIDS prevalence is 3%. However, specifically in New York, the prevalence was 12. % (Mergenhagen). Outside of prison, America has a HIV/AIDS prevalence of . 3% (United States. Department of Health and Human Services). Drug users in prison are 10 times more likely to contract HIV/AIDS versus the average population. Finally, the recidivism rate has not fallen with the harsher drug policy. Within two years of being released from prison, 32% of the drug users are incarcerated again for drug charges (Fox). This high recidivism rate furthers the idea that the inmates are not receiving the proper attention in prison to deal with their drug addiction. Drug users are sent to prison typically at a young age similar to Johnson. In prison, they do not receive any ââ¬Å"additional education, job training, or counseling. â⬠They are then released back into society without any new resources to succeed. Instead, they carry a record which impairs them from obtaining jobs, and the psychological problems of being behind bars for an extended period of time (Phlisher). The recidivism rate remaining high, and lack of resources for individuals to succeed points to the need for a new solution rather than prison. ââ¬Å"Drug courtsâ⬠are the ideal solution. These drug courts are separate from the normal criminal court. Dr. Scott Vrecko, who obtained his PhD from the London School of Economics, claims that drug courts are specifically made for sending drug users to a rehabilitative program. If the judge feels as if the individual would be more successful in a ââ¬Å"rehabilitative program as opposed to prisonâ⬠, he or she will send the drug user to a program of the judgeââ¬â¢s choice. If the drug user fails the program, he or she will be sent to prison. This option gives them the ability to have ââ¬Å"education, job training, and counselingâ⬠while in rehab. However, the availability of drug courts is limited to only a few states with Florida being the largest. In these states, they have great success on limiting the toll that prisons bear for drug users. Yet, only 6% of drug users in the nation have access to a drug court (Gorsman). 6% is too small to have any far reaching impact across the nation. Increasing the number of drug courts available to the nation on a federal level would have a strong effect on lowering the cost for prisons and reducing the recidivism rate. The creation of drug courts would have a beneficial economic impact. First, it would lower the percentage of drug users in prison from 51. 4% to around 17% (Berman). This would vastly lower the economic costs of maintaining the prisons. Moreover, it would only cost 1. 2 billion dollars to create drug courts throughout the nation (Gorsman). The proposed 1. 2 billion dollars is a fraction of 135. 8 billion dollars the nation already pays for the creation of rehabilitative programs (Lyons). The rehabilitative programs are already built and running. These drug courts would enforce mandatory attendance to the program. In fact, it would save about 1. million dollars per 200 people per year. (Lyons). The estimated savings would easily cover the costs of creating the drug courts after a few years. Many of the drug users in prison are not there on their first arrest, but their second and third arrest. The largest drawback of the prison system, is its inability to reduce recidivism. However, drug courts have become more effective at reducing recidivism. In one study, the recidivism rate was 4% to 8% after two years of being released from the program (Berman). This number is significantly lower than the 32% recidivism rate for drug users who go to prison (Fox). The most extensive study was done by Brenda Newton-Taylor an M. D. from Stanford. The study involved 432 participants and factored out eight different variables including ââ¬Å"length of drug usage, race, gender, income, and the specific drug usedâ⬠. They found a recidivism rate at 6% for those who graduated from the rehabilitative program. Furthermore, those that failed the program used drugs less often than before after being released from prison. On average they used drugs about a third as much as they used to. This resulted in the individuals having better jobs and maintaining better lives. The creation of drug courts have been effective in reducing the recidivism rate and lowering the cost on prisons. Many of the present arguments against the establishments of drug courts is related to a theoretical rise in drug users due to a less severe punishment. However, this idea has been empirically disproved. In the certain areas where drug courts are present in America, such as Florida, there has not been a statistically significant increase in the amount of drug usage or drug users (Marlowe). Much of this has been applied to the continued social stigmatization of drugs. Although some states have taken a shift in their drug policy, the stigmatization of drugs still exists. Further, although the mandatory treatment program is not as harsh as prison, it is still not an appealing punishment (Marlowe). The average length to graduate from the program is about 8 months (Newton-Taylor). The time required to graduate still deters individuals from using drugs. If they fail the program, they will be sent to jail which still acts as a deterrent. (Marlowe). The argument of increased drug consumption lacks empirical evidence. The establishment of drug courts throughout the nation would help to solve some of the pressing needs of overcrowding within state prisons and the stagnant recidivism rates. Elizabeth Johnson has been pleading her case to the Illinois state government for the creation of drug courts in every county. Many representatives have joined her support of drug courts, and Illinois has seen large strides in reforming their drug policies. (Cain. ) With many large states such as Florida shifting to drug courts, the push for the federal government to enact the change will undoubtedly follow. How to cite Solving Prison Overcrowding with Drug Courts, Essay examples
Friday, December 6, 2019
Environmental Air Pollution Essay Example For Students
Environmental Air Pollution Essay My views of the environment are rooted in my belief in creation. I do not believe that life on earth began spontaneously, nor do I believe that the earth is so delicately balanced. I dont believe that the earth and its ecosystem are fragile. Many radical environmentalists do, they believe man can come along, all by themselves and change everything for worse. After hundreds of millions of years, they believe that we are the last two generations of human existence. And they think we can destroy the earth all by ourselves?I simply cannot believe this view of man and his works. I refuse to believe that people, which is also a result of Creation, can destroy the best creation in the universe. Although some arrogant radical scientists believe that they are capable of unlocking every door of the universe and above all else, capable of understanding it, it is a fact that there are some things in this world that man just cant understand, and cannot understand, and we must accept these things in faith. This one small planet has the conditions that are necessary for life and is perfectly placed in our solar system. If we were placed a little further from the sun, we would be a really big ice cube. If we were a little closer, we would be roasting in one big oven. And the placement of the Earth is not by chance, it was placed here for a reason. We humans had nothing to do with earths creation, nor did we have anything to do with its placement or its functioning. We are only a part of it. We are as much part of it as the Spotted Owl, which is a bird. But environmentalists picture humans as a natural enemy of nature. According to them, we are capable of destroying earth merely by being ourselves. I also dont understand how these scientists of whom which say we are powerful enough to destroy earth, can also say we are no better than a frog. Unfortunately for them, this is what they believe. They seem to think that all life forms on the planet, other than humans, peacefully exist together. They think that humans destroy. Most animals and insects depend on each other for food and do not peacefully co-exist. We could not destroy the earth even if we wanted to. The earth is over 4 billion years old. Man has been here for no more than 200,000 of those years. We cannot even come close to creating the forces of nature, yet these forces have been around for 4 billion years. And yet, the earth is still here. Mount Pinatubo, in the Philippines, spewed forth more than a thousand times the amount of ozone-depleting chemicals in one eruption than all the chloro-fluorocarbons ever manufactured by evil man and possessed corporations in all of history (RLimbaugh, The Way Things Ought to Be, p155).So now scientists say that 4-6% of the ozone loss could occur over the Northern Hemisphere over the next 2-3 years (RLimbaugh, The Way Things Ought to Be, p155). Remember: this has been going on for billions of years and we still have a healthy ozone layer. Again, the facts are here, man cant even come close to equaling the CFC output of a volcano. Conclusion, Mother Nature has been attacking her own ozone layer for millions of years, and its still here. We have only been measuring ozone since 1956 (RLimbaugh, The Way Things Ought to Be, p155). And scientists still claim that they know enough for us to change our lives. Maybe the largest environmental worry in the recent years is the potential problem of the Earth heating up because of mans abuse of the environment. There is little evidence behind these theories, and most of these theories are being voided after each new study. .u7ab673a09957e722005f98fe15510847 , .u7ab673a09957e722005f98fe15510847 .postImageUrl , .u7ab673a09957e722005f98fe15510847 .centered-text-area { min-height: 80px; position: relative; } .u7ab673a09957e722005f98fe15510847 , .u7ab673a09957e722005f98fe15510847:hover , .u7ab673a09957e722005f98fe15510847:visited , .u7ab673a09957e722005f98fe15510847:active { border:0!important; } .u7ab673a09957e722005f98fe15510847 .clearfix:after { content: ""; display: table; clear: both; } .u7ab673a09957e722005f98fe15510847 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u7ab673a09957e722005f98fe15510847:active , .u7ab673a09957e722005f98fe15510847:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u7ab673a09957e722005f98fe15510847 .centered-text-area { width: 100%; position: relative ; } .u7ab673a09957e722005f98fe15510847 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u7ab673a09957e722005f98fe15510847 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u7ab673a09957e722005f98fe15510847 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u7ab673a09957e722005f98fe15510847:hover .ctaButton { background-color: #34495E!important; } .u7ab673a09957e722005f98fe15510847 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u7ab673a09957e722005f98fe15510847 .u7ab673a09957e722005f98fe15510847-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u7ab673a09957e722005f98fe15510847:after { content: ""; display: block; clear: both; } READ: Advantages Of Capital Punishment EssayScientists say a supernova 340,000 years ago disrupted 10% to 20% of the ozone layer, causing only a sunburn in prehistoric man (RLimbaugh, See I Told You So, p178). Has man ever created anything even close to the radioactivity and explosive force of a supernova? My answer: doubtful. And if pre-historic man only got a sunburn, how can we get cancer from air conditioners
Friday, November 29, 2019
American Beauty an Analysis of Lester Burnham and Ricky Fitts Essay Example
American Beauty: an Analysis of Lester Burnham and Ricky Fitts Paper Film: History and Form November 17, 2010 American Beauty: An Analysis of Lester Burnham and Ricky Fitts American Beauty, written by Alan Ball and directed by Sam Mendes, invites the viewer to do one thing: look closer. Look closer at life, look closer at your surroundings, look closer at your possessions, and finally look closer at your loved ones. What is integral about the subject matter of the film is how applicable it is to almost anyone who watches it. The filmââ¬â¢s grotesque depiction of American middle-class society is immediately very attractive, and the different elements such as the main characterââ¬â¢s mid-life crisis, the young girlsââ¬â¢ coming-of-age experiences and general family dynamics are very relatable to almost any viewer. As the viewer, we are drawn into the families and are forced to ââ¬Å"look closerâ⬠and investigate what is wrong and why they have become the way that they are. Throughout the filmââ¬â¢s progression, Lester Burnham and Ricky Fitts are portrayed as mirror-images of one another and that they indeed are quite similar in their struggles against their respective overbearing authorities, share similar feelings of imprisonment and desires for escape. Carolyn, Lester and Jane Fitts seem like the perfect nuclear family. With both parents working successful jobs in the real estate and advertising business, the Burnham household appears to be the ideal American, nuclear family. We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Their house is filled with ideal family photos and decorated with expensive furniture, while their front yard is perfectly gardened and lined with a white picket fence and an abundance of red roses. From the outside, it seems like a story of a perfect and happy family. What comes with the label of being a nuclear family are both financial and emotional security and an assumption of traditional gender roles. It is clear, however, that the character of Lester Burnham has grown alienated from within his own home and wants to escape. He is living a sedated life and has become numb to everything. The viewer, throughout the film, sees Lester portrayed in various shots of imprisonment illusions, notably the shot of him looking through the front window to his wife gives the illusion of prison bars as well as the shot of his reflection on his desk computer with the words on the monitor in a prison bar shape. It is evident to the viewer that Lester is beginning to feel the repercussions of living in confinement from his daily routine. On the surface, the character of Ricky Fitts seems the most peculiar and out of the ordinary. The viewer first sees him doing the odd act of filming Jane as she walks back to her house, but in reality the viewer comes to realize that he is actually the most real person in the film. Ricky is not like a typical American, male teenager. He is not rowdy, nor does he seem the type to party. He appears to be a very obedient son to his parents, the mom living her life day by day while the father excessively wears a hard exterior because of his past duties in the army. Ricky seems fine, but like the character of Lester, he too is suffering from the dynamics of his own home. Still, he is able to remain true to himself; he does not put on a facade, and he does not care what anyone thinks. Ricky is a quiet and reserved guy, but what he lacks in words he makes up for with his use of his video camera. What seems like a voyeuristic act of filming Jane throughout the film across his window is actually his own way of reaching out to her and offering his hand to free her from the imprisonment that Jane feels in her own home. He is the most rational and is able to see past the materialistic attitudes and shallowness that characterize many of the characters. Ricky Fitts appreciates the beauty in nature and the most mundane things that people would not give a second glance toward. Rickyââ¬â¢s video camera acts as his filter to his view of the world. He sees everything from an impartial point of view and therefore sees everyoneââ¬â¢s true nature. He quickly senses Angelaââ¬â¢s fake exterior and detects the true beauty that is resonant within plain Jane, despite how boring she may seem to most people. To Jane, he is not only her neighbor and lover but also her savior from the confines of her home. Ricky is the outsider who is able to observe what is truly going on inside the Burnham household. He sees the effects that the negative dynamics of the family have on Jane, and he knows that the happenings inside of the seemingly perfect household are anything but perfect. Both Lester and Rickyââ¬â¢s worlds are turned upside down once the two of them meet. When Ricky shows defiance toward his boss at the party he is working, Lester sees a hero in him. Lester, who seems to be undergoing a mid-life crisis idolizes young Ricky, because it reminds him of his glory days when he was carefree, had no real responsibility and could do whatever he wanted. Lester has a spiritual awakening and he is motivated to revive himself from the dormant and mundane life that he has been living. Here, the viewer begins to see the mirroring of the characters of Lester and Ricky. Rickyââ¬â¢s carefree attitude and willful spirit ignites a fire within Lester and makes him want to change. Soon after, Lesterââ¬â¢s new mindset of change comes into play and subsequently affects his own interactions with his wife and daughter. The chemistry between Lester and Carolyn is an important aspect in defining their roles in the family. It is safe to conclude that Carolyn is the more authoritative figure. From the beginning, the viewer sees this especially with the way that she taunts Lester when he dropped his briefcase and how she drives the car for the family. In many scenes, Carolyn is always the dominant figure in each shot. For example during the business social scene, Lester is noticeably shorter because Carolyn is a ledge higher than him to symbolize who is dominant in their marriage. Lester further confirms this when he says amusingly to Carolyn, ââ¬Å"Iââ¬â¢ll be whatever you want me to be. As Lester begins his transformation and attempts to regain control of his life however, the viewer is exposed to signs of rebellion and defiance from Lester toward Carolyn. After his bath tub dream, Lester shows defiance by commenting on how their marriage is really no longer a marriage and that they are just going through their everyday routines. He acknowledges the new Lester by saying, ââ¬Å"Well guess what, Iâ â¬â¢ve changed. And the new me whacks off when he feels horny, ââ¬Ëcause youââ¬â¢re obviously not gonna do anything about it. Furthermore, in the confrontation scene between Lester and Carolyn about trading in the car Carolyn is, at first, noticeably the dominant figure as she stands in the hallway while Lester sits on the couch. But soon after, Lester takes control and he is the dominant figure as they get intimate on the sofa. But Lesterââ¬â¢s attempts at rekindling their dying romance are interrupted by Carolynââ¬â¢s obsessive-compulsiveness. While Lester realizes that there are better and more important aspects of life than being materialistic and reaffirming oneself with prized possessions, Carolyn doesnââ¬â¢t come to terms like Lester and is ashamed. We see that Lester has truly changed for the better while Carolyn remains stagnant in her ways of life. Lester exclaims to Carolyn, ââ¬Å"ITââ¬â¢S JUST A COUCH. THIS ISNââ¬â¢T LIFE. THIS IS JUST STUFF. â⬠Carolyn, as we see in this scene, is two-dimensional because she never really transforms like Lester. She is fixated on her career and has a tunnel vision toward ultimate success. While we see a brief glimpse of positive change in Lester through his interaction in this scene with Carolyn, it is evident that the damages in the marriage will never be fixed if Carolyn never changes. And as we see in the subsequent scenes, Carolyn further spirals downward because of her cheating and intense obsession with her career. Ricky Fitts becomes the source of enlightenment for Lester Burnham and it is evident that the only humanity present throughout a film, whose characters are devoid of any genuine feelings and instead are filled with materialistic tendencies and fake facades, is in the character of Ricky. As the viewer gets to know Ricky better, we see the different representations of what he deems to be signs of beauty. One example is during school when Jane and her friend Angela catch Ricky filming a dead bird because he finds beauty in it. In a momentous scene of the film, Ricky shows Jane the most beautiful thing heââ¬â¢s ever seen: a floating, white plastic bag. From our point of view, the camera is still and located right behind and in between Jane and Rickyââ¬â¢s heads to invite us to see what Ricky considers to be a representation of ultimate beauty. For the first time in the film, the viewer is exposed to an appreciation for life and a sense of clarity with oneââ¬â¢s surroundings. Aforementioned, Ricky with his camera is the external, unbiased point of view in the film that helps the characters and the audience locate where real beauty can be found. The floating white bag represents what many of characters in the film want: freedom. They desire freedom from the expectations of society, freedom from traditional roles, freedom from family obligations, freedom from job responsibilities, etc. Ricky Fitts sees beauty in the plastic bag because it is able to do whatever it wants freely, as it dances with the leaves and goes wherever the wind takes it. It is this idea of liberation and desire for escape that à motivates many of the characters, particularly Lester and Ricky. In addition to the inspiration that Ricky gives to Lester, the character of Angela also becomes catalyst for the drastic changes that Lester undergoes throughout the film. Lester continuously reminisces about his past even stating at the beginning of the film, ââ¬Å"It is never too late to regain your past. â⬠With the help of technical elements, the first scene in which we see both Lester and Angela establishes the obsession that Lester has for Angela throughout the film. The film employs the male gaze throughout the film as both Lester and Ricky view their respective love interests in this manner, Lester more lustfully whereas Ricky incorporates real love. In this basketball scene, Angela is given an upward position in the frame to suggest that Lester is indeed noticing her. The camera then zooms in on both characters to intensify the fantasized connection between the two of them, and soon they are isolated from their respective sides to further emphasize this connection. The cameraââ¬â¢s focus on Lesterââ¬â¢s face creates the illusion of an animal drooling at the mouth over something that he desires. After all, he is lusting after Angela. Lester, in a way, acts with the mindset of a teenage boy because of his fixation on Angela. He begins to work out, drink and smoke pot and much like a teen, he abandons all responsibilities by quitting his job and therefore abandoning his traditional role as a father. Furthermore, he trades in the family Mercedes for a 1970s Trans Am sports car, his dream car as a young boy. All of these actions accumulate into a necessary sequence of events to achieve happiness and escape from the reality of his mundane family and work life. While Lester finds the fuel to his fire in Angela, Ricky finds a muse in Jane. As Ricky is able to see past the shallow exterior of Angela, this is why he is able to find beauty in the plain character of Jane. To most people, sheââ¬â¢s plain Jane but Ricky sees her as a truly beautiful person over someone like Angela who seems conventionally attractive. Jane fills in the blank for a reason for Ricky to stand up against the overbearing rules of his father and finally run away and be happy. While it is evident that Lester reverts back into a mindset of a male teenager, the viewer finally sees Ricky fulfilling the same role as well; he is finally acting his own age. Ricky is the same as Lester in the beginning. He is the pushover in his relationship with his father. He is controlled by his father and is monitored very closely to the point that he is required to give urine samples. Near the end of the film, Ricky stands up to his father by egging him on to believe that he performed sexual favors for money. Like Lesterââ¬â¢s defiance against Carolyn, he is tired of his fatherââ¬â¢s overbearing authority over him. Throughout the film, he obeys all of his fatherââ¬â¢s rules and even getting a catering job to look like a responsible adult. But eventually he breaks, and like Lester he defies the expectations that are put upon him by the greater powers. Near the end of the film Lester offers up a true example of humanity and sense of reawakening during his final scene with Angela, yet another piece of evidence to prove his mirroring of Ricky Fitts. Unbeknownst to him, Angela was all along a virgin. This can be inferred in the earlier basketball scene in which lighting was a key element. The light source cannot be seen and one can speculate that this light came from heaven shining down on her to show her innocence. Moreover, it can be inferred by her try-hard ways of showing off her supposed sexual experience to Jane that she, indeed, is a virgin. The omnipresence of the color white around Angela is also further indication that she indeed was a virgin. In the final scene for example, she is wearing a white button-down blouse and the couch on which she lays is also white. Traditionally, white in film represents cleanliness and purity. Finally, her name can be likened to the word ââ¬Å"angelâ⬠as if to imply that despite her boastful ways, she is indeed an angel on the inside. Ironic it may be, but it took Angela to make Lester realize that he truly loved his family. Once Angela confessed that she was a virgin, it brought back Lester to a mature man once again who was able to handle responsibility. In this case, he was responsible and decided not to take Angelaââ¬â¢s virginity. Instead, he hugs her and puts a blanket around her to comfort her. He shows humanity and compassion in this scene and realizes that Angela, like him, is suffering from the pressures of society. Lester takes after Ricky in that he, too, displays humanity by seeing through Angelaââ¬â¢s fake exterior and realizing that she is beautiful on the inside whether or not she is sexually experienced. Lester finds clarity during his talk with Angela in the kitchen and understands that he has duties as a man and a father in his household. He looks on lovingly and meaningfully at a picture of his family and we, as the audience, sees his realization and his return to reality, only for it to be ended abruptly by a shot to his head by an anonymous person. At this final stage of the film, we have been given the tools and eye by Ricky to see what truly defines beauty. And as Ricky kneels down in front of Lester who is laying in a pool of his own blood, the viewer is invited to look on as well at Lester and realize that we, too, can find beauty in a graphic image like that. The film teaches us to look closer and to realize beauty in other things besides the obvious. Furthermore, it reaffirms that there is an everyday struggle for individuals to figure out their own identities and sometimes they find it necessary to mask their fears and insecurities with fake exteriors. Everything is not what it seems. Behind the perfectly painted red door and within the white picket fence, there is disillusionment and tension within the family structure. Behind the hard facade of the sexualized teenage girl, there is an innocent young woman who is insecure and wants attention. Behind the tough exterior of a former colonel, there is a conflicted man begging for answers. Behind the peculiar cold young man, there is the only sliver of humanity left in this materialistic world. The film teaches us that behind these fake exteriors, there exists an ounce of beauty being hidden. All we have to do is look closer. American Beauty an Analysis of Lester Burnham and Ricky Fitts Essay Example American Beauty: an Analysis of Lester Burnham and Ricky Fitts Essay Film: History and Form November 17, 2010 American Beauty: An Analysis of Lester Burnham and Ricky Fitts American Beauty, written by Alan Ball and directed by Sam Mendes, invites the viewer to do one thing: look closer. Look closer at life, look closer at your surroundings, look closer at your possessions, and finally look closer at your loved ones. What is integral about the subject matter of the film is how applicable it is to almost anyone who watches it. The filmââ¬â¢s grotesque depiction of American middle-class society is immediately very attractive, and the different elements such as the main characterââ¬â¢s mid-life crisis, the young girlsââ¬â¢ coming-of-age experiences and general family dynamics are very relatable to almost any viewer. As the viewer, we are drawn into the families and are forced to ââ¬Å"look closerâ⬠and investigate what is wrong and why they have become the way that they are. Throughout the filmââ¬â¢s progression, Lester Burnham and Ricky Fitts are portrayed as mirror-images of one another and that they indeed are quite similar in their struggles against their respective overbearing authorities, share similar feelings of imprisonment and desires for escape. Carolyn, Lester and Jane Fitts seem like the perfect nuclear family. With both parents working successful jobs in the real estate and advertising business, the Burnham household appears to be the ideal American, nuclear family. We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Their house is filled with ideal family photos and decorated with expensive furniture, while their front yard is perfectly gardened and lined with a white picket fence and an abundance of red roses. From the outside, it seems like a story of a perfect and happy family. What comes with the label of being a nuclear family are both financial and emotional security and an assumption of traditional gender roles. It is clear, however, that the character of Lester Burnham has grown alienated from within his own home and wants to escape. He is living a sedated life and has become numb to everything. The viewer, throughout the film, sees Lester portrayed in various shots of imprisonment illusions, notably the shot of him looking through the front window to his wife gives the illusion of prison bars as well as the shot of his reflection on his desk computer with the words on the monitor in a prison bar shape. It is evident to the viewer that Lester is beginning to feel the repercussions of living in confinement from his daily routine. On the surface, the character of Ricky Fitts seems the most peculiar and out of the ordinary. The viewer first sees him doing the odd act of filming Jane as she walks back to her house, but in reality the viewer comes to realize that he is actually the most real person in the film. Ricky is not like a typical American, male teenager. He is not rowdy, nor does he seem the type to party. He appears to be a very obedient son to his parents, the mom living her life day by day while the father excessively wears a hard exterior because of his past duties in the army. Ricky seems fine, but like the character of Lester, he too is suffering from the dynamics of his own home. Still, he is able to remain true to himself; he does not put on a facade, and he does not care what anyone thinks. Ricky is a quiet and reserved guy, but what he lacks in words he makes up for with his use of his video camera. What seems like a voyeuristic act of filming Jane throughout the film across his window is actually his own way of reaching out to her and offering his hand to free her from the imprisonment that Jane feels in her own home. He is the most rational and is able to see past the materialistic attitudes and shallowness that characterize many of the characters. Ricky Fitts appreciates the beauty in nature and the most mundane things that people would not give a second glance toward. Rickyââ¬â¢s video camera acts as his filter to his view of the world. He sees everything from an impartial point of view and therefore sees everyoneââ¬â¢s true nature. He quickly senses Angelaââ¬â¢s fake exterior and detects the true beauty that is resonant within plain Jane, despite how boring she may seem to most people. To Jane, he is not only her neighbor and lover but also her savior from the confines of her home. Ricky is the outsider who is able to observe what is truly going on inside the Burnham household. He sees the effects that the negative dynamics of the family have on Jane, and he knows that the happenings inside of the seemingly perfect household are anything but perfect. Both Lester and Rickyââ¬â¢s worlds are turned upside down once the two of them meet. When Ricky shows defiance toward his boss at the party he is working, Lester sees a hero in him. Lester, who seems to be undergoing a mid-life crisis idolizes young Ricky, because it reminds him of his glory days when he was carefree, had no real responsibility and could do whatever he wanted. Lester has a spiritual awakening and he is motivated to revive himself from the dormant and mundane life that he has been living. Here, the viewer begins to see the mirroring of the characters of Lester and Ricky. Rickyââ¬â¢s carefree attitude and willful spirit ignites a fire within Lester and makes him want to change. Soon after, Lesterââ¬â¢s new mindset of change comes into play and subsequently affects his own interactions with his wife and daughter. The chemistry between Lester and Carolyn is an important aspect in defining their roles in the family. It is safe to conclude that Carolyn is the more authoritative figure. From the beginning, the viewer sees this especially with the way that she taunts Lester when he dropped his briefcase and how she drives the car for the family. In many scenes, Carolyn is always the dominant figure in each shot. For example during the business social scene, Lester is noticeably shorter because Carolyn is a ledge higher than him to symbolize who is dominant in their marriage. Lester further confirms this when he says amusingly to Carolyn, ââ¬Å"Iââ¬â¢ll be whatever you want me to be. As Lester begins his transformation and attempts to regain control of his life however, the viewer is exposed to signs of rebellion and defiance from Lester toward Carolyn. After his bath tub dream, Lester shows defiance by commenting on how their marriage is really no longer a marriage and that they are just going through their everyday routines. He acknowledges the new Lester by saying, ââ¬Å"Well guess what, Iâ â¬â¢ve changed. And the new me whacks off when he feels horny, ââ¬Ëcause youââ¬â¢re obviously not gonna do anything about it. Furthermore, in the confrontation scene between Lester and Carolyn about trading in the car Carolyn is, at first, noticeably the dominant figure as she stands in the hallway while Lester sits on the couch. But soon after, Lester takes control and he is the dominant figure as they get intimate on the sofa. But Lesterââ¬â¢s attempts at rekindling their dying romance are interrupted by Carolynââ¬â¢s obsessive-compulsiveness. While Lester realizes that there are better and more important aspects of life than being materialistic and reaffirming oneself with prized possessions, Carolyn doesnââ¬â¢t come to terms like Lester and is ashamed. We see that Lester has truly changed for the better while Carolyn remains stagnant in her ways of life. Lester exclaims to Carolyn, ââ¬Å"ITââ¬â¢S JUST A COUCH. THIS ISNââ¬â¢T LIFE. THIS IS JUST STUFF. â⬠Carolyn, as we see in this scene, is two-dimensional because she never really transforms like Lester. She is fixated on her career and has a tunnel vision toward ultimate success. While we see a brief glimpse of positive change in Lester through his interaction in this scene with Carolyn, it is evident that the damages in the marriage will never be fixed if Carolyn never changes. And as we see in the subsequent scenes, Carolyn further spirals downward because of her cheating and intense obsession with her career. Ricky Fitts becomes the source of enlightenment for Lester Burnham and it is evident that the only humanity present throughout a film, whose characters are devoid of any genuine feelings and instead are filled with materialistic tendencies and fake facades, is in the character of Ricky. As the viewer gets to know Ricky better, we see the different representations of what he deems to be signs of beauty. One example is during school when Jane and her friend Angela catch Ricky filming a dead bird because he finds beauty in it. In a momentous scene of the film, Ricky shows Jane the most beautiful thing heââ¬â¢s ever seen: a floating, white plastic bag. From our point of view, the camera is still and located right behind and in between Jane and Rickyââ¬â¢s heads to invite us to see what Ricky considers to be a representation of ultimate beauty. For the first time in the film, the viewer is exposed to an appreciation for life and a sense of clarity with oneââ¬â¢s surroundings. Aforementioned, Ricky with his camera is the external, unbiased point of view in the film that helps the characters and the audience locate where real beauty can be found. The floating white bag represents what many of characters in the film want: freedom. They desire freedom from the expectations of society, freedom from traditional roles, freedom from family obligations, freedom from job responsibilities, etc. Ricky Fitts sees beauty in the plastic bag because it is able to do whatever it wants freely, as it dances with the leaves and goes wherever the wind takes it. It is this idea of liberation and desire for escape that à motivates many of the characters, particularly Lester and Ricky. In addition to the inspiration that Ricky gives to Lester, the character of Angela also becomes catalyst for the drastic changes that Lester undergoes throughout the film. Lester continuously reminisces about his past even stating at the beginning of the film, ââ¬Å"It is never too late to regain your past. â⬠With the help of technical elements, the first scene in which we see both Lester and Angela establishes the obsession that Lester has for Angela throughout the film. The film employs the male gaze throughout the film as both Lester and Ricky view their respective love interests in this manner, Lester more lustfully whereas Ricky incorporates real love. In this basketball scene, Angela is given an upward position in the frame to suggest that Lester is indeed noticing her. The camera then zooms in on both characters to intensify the fantasized connection between the two of them, and soon they are isolated from their respective sides to further emphasize this connection. The cameraââ¬â¢s focus on Lesterââ¬â¢s face creates the illusion of an animal drooling at the mouth over something that he desires. After all, he is lusting after Angela. Lester, in a way, acts with the mindset of a teenage boy because of his fixation on Angela. He begins to work out, drink and smoke pot and much like a teen, he abandons all responsibilities by quitting his job and therefore abandoning his traditional role as a father. Furthermore, he trades in the family Mercedes for a 1970s Trans Am sports car, his dream car as a young boy. All of these actions accumulate into a necessary sequence of events to achieve happiness and escape from the reality of his mundane family and work life. While Lester finds the fuel to his fire in Angela, Ricky finds a muse in Jane. As Ricky is able to see past the shallow exterior of Angela, this is why he is able to find beauty in the plain character of Jane. To most people, sheââ¬â¢s plain Jane but Ricky sees her as a truly beautiful person over someone like Angela who seems conventionally attractive. Jane fills in the blank for a reason for Ricky to stand up against the overbearing rules of his father and finally run away and be happy. While it is evident that Lester reverts back into a mindset of a male teenager, the viewer finally sees Ricky fulfilling the same role as well; he is finally acting his own age. Ricky is the same as Lester in the beginning. He is the pushover in his relationship with his father. He is controlled by his father and is monitored very closely to the point that he is required to give urine samples. Near the end of the film, Ricky stands up to his father by egging him on to believe that he performed sexual favors for money. Like Lesterââ¬â¢s defiance against Carolyn, he is tired of his fatherââ¬â¢s overbearing authority over him. Throughout the film, he obeys all of his fatherââ¬â¢s rules and even getting a catering job to look like a responsible adult. But eventually he breaks, and like Lester he defies the expectations that are put upon him by the greater powers. Near the end of the film Lester offers up a true example of humanity and sense of reawakening during his final scene with Angela, yet another piece of evidence to prove his mirroring of Ricky Fitts. Unbeknownst to him, Angela was all along a virgin. This can be inferred in the earlier basketball scene in which lighting was a key element. The light source cannot be seen and one can speculate that this light came from heaven shining down on her to show her innocence. Moreover, it can be inferred by her try-hard ways of showing off her supposed sexual experience to Jane that she, indeed, is a virgin. The omnipresence of the color white around Angela is also further indication that she indeed was a virgin. In the final scene for example, she is wearing a white button-down blouse and the couch on which she lays is also white. Traditionally, white in film represents cleanliness and purity. Finally, her name can be likened to the word ââ¬Å"angelâ⬠as if to imply that despite her boastful ways, she is indeed an angel on the inside. Ironic it may be, but it took Angela to make Lester realize that he truly loved his family. Once Angela confessed that she was a virgin, it brought back Lester to a mature man once again who was able to handle responsibility. In this case, he was responsible and decided not to take Angelaââ¬â¢s virginity. Instead, he hugs her and puts a blanket around her to comfort her. He shows humanity and compassion in this scene and realizes that Angela, like him, is suffering from the pressures of society. Lester takes after Ricky in that he, too, displays humanity by seeing through Angelaââ¬â¢s fake exterior and realizing that she is beautiful on the inside whether or not she is sexually experienced. Lester finds clarity during his talk with Angela in the kitchen and understands that he has duties as a man and a father in his household. He looks on lovingly and meaningfully at a picture of his family and we, as the audience, sees his realization and his return to reality, only for it to be ended abruptly by a shot to his head by an anonymous person. At this final stage of the film, we have been given the tools and eye by Ricky to see what truly defines beauty. And as Ricky kneels down in front of Lester who is laying in a pool of his own blood, the viewer is invited to look on as well at Lester and realize that we, too, can find beauty in a graphic image like that. The film teaches us to look closer and to realize beauty in other things besides the obvious. Furthermore, it reaffirms that there is an everyday struggle for individuals to figure out their own identities and sometimes they find it necessary to mask their fears and insecurities with fake exteriors. Everything is not what it seems. Behind the perfectly painted red door and within the white picket fence, there is disillusionment and tension within the family structure. Behind the hard facade of the sexualized teenage girl, there is an innocent young woman who is insecure and wants attention. Behind the tough exterior of a former colonel, there is a conflicted man begging for answers. Behind the peculiar cold young man, there is the only sliver of humanity left in this materialistic world. The film teaches us that behind these fake exteriors, there exists an ounce of beauty being hidden. All we have to do is look closer. American Beauty an Analysis of Lester Burnham and Ricky Fitts Essay Example American Beauty: an Analysis of Lester Burnham and Ricky Fitts Paper Film: History and Form November 17, 2010 American Beauty: An Analysis of Lester Burnham and Ricky Fitts American Beauty, written by Alan Ball and directed by Sam Mendes, invites the viewer to do one thing: look closer. Look closer at life, look closer at your surroundings, look closer at your possessions, and finally look closer at your loved ones. What is integral about the subject matter of the film is how applicable it is to almost anyone who watches it. The filmââ¬â¢s grotesque depiction of American middle-class society is immediately very attractive, and the different elements such as the main characterââ¬â¢s mid-life crisis, the young girlsââ¬â¢ coming-of-age experiences and general family dynamics are very relatable to almost any viewer. As the viewer, we are drawn into the families and are forced to ââ¬Å"look closerâ⬠and investigate what is wrong and why they have become the way that they are. Throughout the filmââ¬â¢s progression, Lester Burnham and Ricky Fitts are portrayed as mirror-images of one another and that they indeed are quite similar in their struggles against their respective overbearing authorities, share similar feelings of imprisonment and desires for escape. Carolyn, Lester and Jane Fitts seem like the perfect nuclear family. With both parents working successful jobs in the real estate and advertising business, the Burnham household appears to be the ideal American, nuclear family. We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on American Beauty: an Analysis of Lester Burnham and Ricky Fitts specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Their house is filled with ideal family photos and decorated with expensive furniture, while their front yard is perfectly gardened and lined with a white picket fence and an abundance of red roses. From the outside, it seems like a story of a perfect and happy family. What comes with the label of being a nuclear family are both financial and emotional security and an assumption of traditional gender roles. It is clear, however, that the character of Lester Burnham has grown alienated from within his own home and wants to escape. He is living a sedated life and has become numb to everything. The viewer, throughout the film, sees Lester portrayed in various shots of imprisonment illusions, notably the shot of him looking through the front window to his wife gives the illusion of prison bars as well as the shot of his reflection on his desk computer with the words on the monitor in a prison bar shape. It is evident to the viewer that Lester is beginning to feel the repercussions of living in confinement from his daily routine. On the surface, the character of Ricky Fitts seems the most peculiar and out of the ordinary. The viewer first sees him doing the odd act of filming Jane as she walks back to her house, but in reality the viewer comes to realize that he is actually the most real person in the film. Ricky is not like a typical American, male teenager. He is not rowdy, nor does he seem the type to party. He appears to be a very obedient son to his parents, the mom living her life day by day while the father excessively wears a hard exterior because of his past duties in the army. Ricky seems fine, but like the character of Lester, he too is suffering from the dynamics of his own home. Still, he is able to remain true to himself; he does not put on a facade, and he does not care what anyone thinks. Ricky is a quiet and reserved guy, but what he lacks in words he makes up for with his use of his video camera. What seems like a voyeuristic act of filming Jane throughout the film across his window is actually his own way of reaching out to her and offering his hand to free her from the imprisonment that Jane feels in her own home. He is the most rational and is able to see past the materialistic attitudes and shallowness that characterize many of the characters. Ricky Fitts appreciates the beauty in nature and the most mundane things that people would not give a second glance toward. Rickyââ¬â¢s video camera acts as his filter to his view of the world. He sees everything from an impartial point of view and therefore sees everyoneââ¬â¢s true nature. He quickly senses Angelaââ¬â¢s fake exterior and detects the true beauty that is resonant within plain Jane, despite how boring she may seem to most people. To Jane, he is not only her neighbor and lover but also her savior from the confines of her home. Ricky is the outsider who is able to observe what is truly going on inside the Burnham household. He sees the effects that the negative dynamics of the family have on Jane, and he knows that the happenings inside of the seemingly perfect household are anything but perfect. Both Lester and Rickyââ¬â¢s worlds are turned upside down once the two of them meet. When Ricky shows defiance toward his boss at the party he is working, Lester sees a hero in him. Lester, who seems to be undergoing a mid-life crisis idolizes young Ricky, because it reminds him of his glory days when he was carefree, had no real responsibility and could do whatever he wanted. Lester has a spiritual awakening and he is motivated to revive himself from the dormant and mundane life that he has been living. Here, the viewer begins to see the mirroring of the characters of Lester and Ricky. Rickyââ¬â¢s carefree attitude and willful spirit ignites a fire within Lester and makes him want to change. Soon after, Lesterââ¬â¢s new mindset of change comes into play and subsequently affects his own interactions with his wife and daughter. The chemistry between Lester and Carolyn is an important aspect in defining their roles in the family. It is safe to conclude that Carolyn is the more authoritative figure. From the beginning, the viewer sees this especially with the way that she taunts Lester when he dropped his briefcase and how she drives the car for the family. In many scenes, Carolyn is always the dominant figure in each shot. For example during the business social scene, Lester is noticeably shorter because Carolyn is a ledge higher than him to symbolize who is dominant in their marriage. Lester further confirms this when he says amusingly to Carolyn, ââ¬Å"Iââ¬â¢ll be whatever you want me to be. As Lester begins his transformation and attempts to regain control of his life however, the viewer is exposed to signs of rebellion and defiance from Lester toward Carolyn. After his bath tub dream, Lester shows defiance by commenting on how their marriage is really no longer a marriage and that they are just going through their everyday routines. He acknowledges the new Lester by saying, ââ¬Å"Well guess what, Iâ â¬â¢ve changed. And the new me whacks off when he feels horny, ââ¬Ëcause youââ¬â¢re obviously not gonna do anything about it. Furthermore, in the confrontation scene between Lester and Carolyn about trading in the car Carolyn is, at first, noticeably the dominant figure as she stands in the hallway while Lester sits on the couch. But soon after, Lester takes control and he is the dominant figure as they get intimate on the sofa. But Lesterââ¬â¢s attempts at rekindling their dying romance are interrupted by Carolynââ¬â¢s obsessive-compulsiveness. While Lester realizes that there are better and more important aspects of life than being materialistic and reaffirming oneself with prized possessions, Carolyn doesnââ¬â¢t come to terms like Lester and is ashamed. We see that Lester has truly changed for the better while Carolyn remains stagnant in her ways of life. Lester exclaims to Carolyn, ââ¬Å"ITââ¬â¢S JUST A COUCH. THIS ISNââ¬â¢T LIFE. THIS IS JUST STUFF. â⬠Carolyn, as we see in this scene, is two-dimensional because she never really transforms like Lester. She is fixated on her career and has a tunnel vision toward ultimate success. While we see a brief glimpse of positive change in Lester through his interaction in this scene with Carolyn, it is evident that the damages in the marriage will never be fixed if Carolyn never changes. And as we see in the subsequent scenes, Carolyn further spirals downward because of her cheating and intense obsession with her career. Ricky Fitts becomes the source of enlightenment for Lester Burnham and it is evident that the only humanity present throughout a film, whose characters are devoid of any genuine feelings and instead are filled with materialistic tendencies and fake facades, is in the character of Ricky. As the viewer gets to know Ricky better, we see the different representations of what he deems to be signs of beauty. One example is during school when Jane and her friend Angela catch Ricky filming a dead bird because he finds beauty in it. In a momentous scene of the film, Ricky shows Jane the most beautiful thing heââ¬â¢s ever seen: a floating, white plastic bag. From our point of view, the camera is still and located right behind and in between Jane and Rickyââ¬â¢s heads to invite us to see what Ricky considers to be a representation of ultimate beauty. For the first time in the film, the viewer is exposed to an appreciation for life and a sense of clarity with oneââ¬â¢s surroundings. Aforementioned, Ricky with his camera is the external, unbiased point of view in the film that helps the characters and the audience locate where real beauty can be found. The floating white bag represents what many of characters in the film want: freedom. They desire freedom from the expectations of society, freedom from traditional roles, freedom from family obligations, freedom from job responsibilities, etc. Ricky Fitts sees beauty in the plastic bag because it is able to do whatever it wants freely, as it dances with the leaves and goes wherever the wind takes it. It is this idea of liberation and desire for escape that à motivates many of the characters, particularly Lester and Ricky. In addition to the inspiration that Ricky gives to Lester, the character of Angela also becomes catalyst for the drastic changes that Lester undergoes throughout the film. Lester continuously reminisces about his past even stating at the beginning of the film, ââ¬Å"It is never too late to regain your past. â⬠With the help of technical elements, the first scene in which we see both Lester and Angela establishes the obsession that Lester has for Angela throughout the film. The film employs the male gaze throughout the film as both Lester and Ricky view their respective love interests in this manner, Lester more lustfully whereas Ricky incorporates real love. In this basketball scene, Angela is given an upward position in the frame to suggest that Lester is indeed noticing her. The camera then zooms in on both characters to intensify the fantasized connection between the two of them, and soon they are isolated from their respective sides to further emphasize this connection. The cameraââ¬â¢s focus on Lesterââ¬â¢s face creates the illusion of an animal drooling at the mouth over something that he desires. After all, he is lusting after Angela. Lester, in a way, acts with the mindset of a teenage boy because of his fixation on Angela. He begins to work out, drink and smoke pot and much like a teen, he abandons all responsibilities by quitting his job and therefore abandoning his traditional role as a father. Furthermore, he trades in the family Mercedes for a 1970s Trans Am sports car, his dream car as a young boy. All of these actions accumulate into a necessary sequence of events to achieve happiness and escape from the reality of his mundane family and work life. While Lester finds the fuel to his fire in Angela, Ricky finds a muse in Jane. As Ricky is able to see past the shallow exterior of Angela, this is why he is able to find beauty in the plain character of Jane. To most people, sheââ¬â¢s plain Jane but Ricky sees her as a truly beautiful person over someone like Angela who seems conventionally attractive. Jane fills in the blank for a reason for Ricky to stand up against the overbearing rules of his father and finally run away and be happy. While it is evident that Lester reverts back into a mindset of a male teenager, the viewer finally sees Ricky fulfilling the same role as well; he is finally acting his own age. Ricky is the same as Lester in the beginning. He is the pushover in his relationship with his father. He is controlled by his father and is monitored very closely to the point that he is required to give urine samples. Near the end of the film, Ricky stands up to his father by egging him on to believe that he performed sexual favors for money. Like Lesterââ¬â¢s defiance against Carolyn, he is tired of his fatherââ¬â¢s overbearing authority over him. Throughout the film, he obeys all of his fatherââ¬â¢s rules and even getting a catering job to look like a responsible adult. But eventually he breaks, and like Lester he defies the expectations that are put upon him by the greater powers. Near the end of the film Lester offers up a true example of humanity and sense of reawakening during his final scene with Angela, yet another piece of evidence to prove his mirroring of Ricky Fitts. Unbeknownst to him, Angela was all along a virgin. This can be inferred in the earlier basketball scene in which lighting was a key element. The light source cannot be seen and one can speculate that this light came from heaven shining down on her to show her innocence. Moreover, it can be inferred by her try-hard ways of showing off her supposed sexual experience to Jane that she, indeed, is a virgin. The omnipresence of the color white around Angela is also further indication that she indeed was a virgin. In the final scene for example, she is wearing a white button-down blouse and the couch on which she lays is also white. Traditionally, white in film represents cleanliness and purity. Finally, her name can be likened to the word ââ¬Å"angelâ⬠as if to imply that despite her boastful ways, she is indeed an angel on the inside. Ironic it may be, but it took Angela to make Lester realize that he truly loved his family. Once Angela confessed that she was a virgin, it brought back Lester to a mature man once again who was able to handle responsibility. In this case, he was responsible and decided not to take Angelaââ¬â¢s virginity. Instead, he hugs her and puts a blanket around her to comfort her. He shows humanity and compassion in this scene and realizes that Angela, like him, is suffering from the pressures of society. Lester takes after Ricky in that he, too, displays humanity by seeing through Angelaââ¬â¢s fake exterior and realizing that she is beautiful on the inside whether or not she is sexually experienced. Lester finds clarity during his talk with Angela in the kitchen and understands that he has duties as a man and a father in his household. He looks on lovingly and meaningfully at a picture of his family and we, as the audience, sees his realization and his return to reality, only for it to be ended abruptly by a shot to his head by an anonymous person. At this final stage of the film, we have been given the tools and eye by Ricky to see what truly defines beauty. And as Ricky kneels down in front of Lester who is laying in a pool of his own blood, the viewer is invited to look on as well at Lester and realize that we, too, can find beauty in a graphic image like that. The film teaches us to look closer and to realize beauty in other things besides the obvious. Furthermore, it reaffirms that there is an everyday struggle for individuals to figure out their own identities and sometimes they find it necessary to mask their fears and insecurities with fake exteriors. Everything is not what it seems. Behind the perfectly painted red door and within the white picket fence, there is disillusionment and tension within the family structure. Behind the hard facade of the sexualized teenage girl, there is an innocent young woman who is insecure and wants attention. Behind the tough exterior of a former colonel, there is a conflicted man begging for answers. Behind the peculiar cold young man, there is the only sliver of humanity left in this materialistic world. The film teaches us that behind these fake exteriors, there exists an ounce of beauty being hidden. All we have to do is look closer.
Monday, November 25, 2019
Memorable Quotes of Leo Tolstoy Quotes
Memorable Quotes of Leo Tolstoy Quotes Russian novelist Leo Tolstoy is one of the most famous writers in world literature. He penned many famous and lengthy tales such as War and Peace and Anna Karenina. Here are a few quotes from his personal and professional works. A man can live and be healthy without killing animals for food; therefore, if he eats meat, he participates in taking animal life merely for the sake of his appetite.- Leo Tolstoy, On Civil DisobedienceAll happy families resemble one another, each unhappy family is unhappy in its own way. - Leo Tolstoy All violence consists in some people forcing others, under threat of suffering or death, to do what they do not want to do.- Leo Tolstoy, Anna KareninaAll, everything that I understand, I understand only because I love.- Leo TolstoyAnd all people live, Not by reason of any care they have for themselves, But by the love for them that is in other people.- Leo TolstoyArt is a microscope which the artist fixes on the secrets of his soul, and shows to people these secrets which are common to all.- Leo Tolstoy, Diary entryArt is not a handicraft, it is the transmission of feeling the artist has experienced.- Leo Tolstoy, What is Art?Art lifts man from his personal life into the universal lif e.- Leo Tolstoy, What is Art? At the approach of danger there are always two voices that speak with equal force in the heart of man: one very reasonably tells the man to consider the nature of the danger and the means of avoiding it; the other even more reasonable says that it is too painful and harassing to think of the danger, since it is not a mans power to provide for everything and escape from the general march of events; and that it is, therefore, better to turn aside from the painful subject till it has come, and to think of what is pleasant. In solitude a man generally yields to the first voice; in society to the second.- Leo Tolstoy, War and PeaceBoredom: the desire for desires.- Leo TolstoyEven in the valley of the shadow of death, two and two do not make six.- Leo TolstoyEveryone thinks of changing the world, but no one thinks of changing himself.- Leo TolstoyFaith is the sense of life, that sense by virtue of which man does not destroy himself, but continues to live on. It is the force whereby we live .- Leo Tolstoy God is that infinite All of which man knows himself to be a finite part.- Leo Tolstoy, Diary entryGovernment is an association of men who do violence to the rest of us.- Leo TolstoyGreat works of art are only great because they are accessible and comprehensible to everyone.- Leo Tolstoy, What is Art?He never chooses an opinion; he just wears whatever happens to be in style.- Leo TolstoyHistorians are like deaf people who go on answering questions that no one has asked them.- Leo TolstoyI sit on a mans back, choking him and making him carry me, and yet assure myself and others that I am very sorry for him and wish to ease his lot by all possible means - except by getting off his back.- Leo Tolstoy, What Then Must We Do?If a man aspires towards a righteous life, his first act of abstinence is from injury to animals.- Leo Tolstoy, The First StepIf so many men, so many minds, certainly so many hearts, so many kinds of love.- Leo TolstoyIf there existed no external means for dimming their consciences, one-half of the men would at once shoot themselves, because to live contrary to ones reason is a most intolerable state, and all men of our time are in such a state.- Leo Tolstoy If you want to be happy, be.- Leo TolstoyIn all history there is no war which was not hatched by the governments, the governments alone, independent of the interests of the people, to whom war is always pernicious even when successful.- Leo TolstoyIn historical events great men-so-called-are but labels serving to give a name to the event, and likeà labelsà they have the least possible connection with the event itself. Every action of theirs, that seems to them an act of their own free will, is inà a historicalà sense not free at all, but in bondage to the whole course ofà previousà history, and predestined from all eternity.-à Leo Tolstoy,à Warà and PeaceIn order to obtain and hold power, a man must love it.-à Leo Tolstoy,à The Kingdom of God Is Within YouIn the name of God, stop a moment, cease your work, look around you.-à Leo TolstoyIt is amazing how complete is the delusion that beauty is goodness.-à Leo Tolstoyà The Kreutzer SonataLife is everything. Life is God. Everything changes and moves and that movement is God. And while there is life there is joy inà consciousnessà of the divine. To love life is to love God.-à Leo Tolstoy,à Warà and Peace Man lives consciously for himself, but is an unconscious instrument in the attainment of the historic, universal, aims of humanity.-à Leo TolstoyMusic is the shorthand of emotion.-à Leo TolstoyNietzsche was stupid and abnormal.-à Leo TolstoyOne of the first conditions of happiness is that the link between Man and Nature shall not be broken.-à Leo TolstoyOur body is a machine for living. It is organized for that, it is its nature. Let life go on in it unhindered and let it defend itself.-à Leo TolstoyPure and complete sorrow is as impossible as pure and complete joy.-à Leo Tolstoy,à Warà and PeaceReal art, like the wife of an affectionate husband, needs no ornaments. But counterfeit art, like a prostitute, must always be decked out. The cause ofà productionà of real art is the artists inner need to express a feeling that has accumulated, just as for a mother the cause of sexual conception is love. The cause of counterfeit art, as of prostitution, is gain. The conse quence of true art is the introduction of a new feeling into the intercourse of life, as the consequence of a wifes love is the birth of a new man into life. The consequences of counterfeit art are the perversion of man,à pleasureà which never satisfies, and the weakening of mans spiritual strength.-à Leo Tolstoy,à What is Art? Seize the moments of happiness, love and be loved! That is the only reality in the world, all else is folly.-à Leo Tolstoy,à Warà and PeaceThe changes in our life must come from the impossibility to live otherwise than according to the demands of our conscience not from our mental resolution to try a new form of life.-à Leo TolstoyThe chief difference between words and deeds is that words are always intended for men for their approbation, but deeds can be done only for God.-à Leo TolstoyThe greater the state, the more wrong and cruel its patriotism, and the greater is the sum of suffering upon which its power is founded.-à Leo TolstoyThe law condemns and punishes only actions within certain definite and narrow limits; it thereby justifies, in a way, all similar actions that lie outside those limits.-à Leo TolstoyThe sole meaning of life is to serve humanity.-à Leo TolstoyThe strongest of all warriors are these two Time and Patience.-à Leo Tolstoy,à Warà and Pea ceThe two most powerful warriors are patience and time.-à Leo Tolstoy There is no greatness where there is no simplicity,à goodnessà and truth.-à Leo TolstoyTo say that a work of art is good, but incomprehensible to the majority of men, is the same as saying of some kind of food that it is very good but that most people cant eat it.-à Leo TolstoyTrue life is lived when tiny changes occur.-à Leo TolstoyTruth, like gold, is to be obtained not by its growth, but by washing away from it all that is not gold.-à Leo TolstoyWar is so unjust and ugly that all who wage it must try to stifle the voice of conscience within themselves.-à Leo TolstoyWar, on the other hand,à is such a terrible thing, that no man, especially a Christian man, has the right to assume the responsibility of starting it.-à Leo TolstoyWe lost because we told ourselves we lost.-à Leo Tolstoy,à Warà and PeaceWe must not only cease our present desire for the growth of the state, but we must desire its decrease,à itsà weakening.- Leo TolstoyWithout knowing what I am and why I am here, life is impossible.-à Leo Tolstoy,à Anna Karenina
Thursday, November 21, 2019
WorldCom and Reliant Should be Charged With Felonies Essay
WorldCom and Reliant Should be Charged With Felonies - Essay Example With respect to the USDOJ's definition of corporate crime, in the case of Reliant Energy and WorldCom, the companies were liable for the actions of its officers due to a failure to prevent their actions and allowing a culture that promoted the illegal activity. In the case of Bernie Ebbers, it's hard to imagine a scenario in which he was not aware of the dealings of his subordinates. In addition , he did nothing to affect the methods that WorldCom did business. He had no system in place for oversight or compliance and this placed the corporation as guilty as its officers. As the DOJ has indicated, "management is responsible for a corporate culture in which criminal conduct is either discouraged or tacitly encouraged' (USDOJ, 22003). This was further exacerbated by the WorldCom CEO's insistence on his innocence and refusal to be totally forthcoming in the matter. If there was not a willingness to cooperate, the corporation should be charged as if it was an individual for securities fraud, and filing false reports. Throughout the trial, the defense, "contended that Mr. Ebbers was in the dark about the fraud" and "Ebbers denied discussing any element of the fraud with Mr. Sullivan" (Belsen, 2005).
Wednesday, November 20, 2019
Essay questions Example | Topics and Well Written Essays - 1250 words - 6
Questions - Essay Example Hence the Palestine had to be kept in the hands of Arabs as they hoped that the Arab unity would help forge war against common enemy. However the movement experienced a major setback in the defeat of Arabs in the Arab Israeli war of 1967 and death of Abdul Nasser in 1970. Jewish nationalism also caused the conflict due to the numerous persecutions and massacres they faced. They were also expelled in most European countries and hence had to look for their own land free from persecution that they believed was Israel. Another reason for this was the British decision to end mandate that made Arabs perceive it as breach of the agreement that made them furious as the British support for their independence was broken. The Arab treatment by the Israeli denied them basic political rights and freedom as they were seen as threat to Israeli. They imposed policies that hurt the Palestinians hence the revolt against the military administration that was set to govern their resident in the West Bank and Gaza. The rise of the Palestinian nationalist movement against state formation led to the 1948 Arab ââ¬âIsraeli war termed as the war for independence. The Arab resistance against giving part of their land to the Jewish without being informed was viewed as a threat to the independence of Palestinian nation. The Israeli also took better part of the land leaving them with worst lands and this angered them leading to conflicts and subsequent formation of the Palestinian Liberation Organization that used terrorism to frighten the Jews to return their land. Zionism was formed as a national movement with an aim or goal to create and support the Jews national state in Palestine that was the ancient home to the Jews. It originated from the eastern and central Europe in the late 19th century. The centre of this movement was established in Vienna. It therefore strived to create a home in
Monday, November 18, 2019
Data-Collection Method Comparison-Sheila Essay Example | Topics and Well Written Essays - 1500 words
Data-Collection Method Comparison-Sheila - Essay Example The data is collected directly from the field that enables the research to draw accurate and reliable conclusions. Both of them are usually constructed into culture of a given society and provide information from the ancient times to the current periods and must be interpreted by the researcher for a good conclusion to be arrived at. However, artifacts are more honest than the stories. This is because; in artifacts the researcher views for her/himself and can identify the hidden meaning (Goertz, & Mahone, 2012). On the other hand, stories can sometimes be made up that suits the researchers and at times the participant may lie. This provides false data that compromises the research. Both the criteria try to seek information from a particular source to a particular problem. They are methods of inquiry into a particular study regarding a research problem. The data must be then analyzed for interpretation. Never the less, primary data uses firsthand information from the field and can be used for comprehensive analysis. They are done to acquire new solutions to a particular problem and interact with the participant directly (Tracy, 2013). However, secondary data secondary data uses already stored data to improve on the existing analysis, or for references purposes and do not meet with the participant. Both methods involve direct actions of the researcher and the responded hence obtains first hand information. This ensures actions such biasness; lies and inaccurate informationââ¬â¢s are minimized hence ensuring an honest data. Furthermore, both the interview and observations must notify the responded of their presence, intentions and how they would involve them in the study if they are to succeed in the study (Tracy, 2013). Interviews are usually well structured that provides an easier way to collect data from the field. The questions are made simple and clear.
Saturday, November 16, 2019
Customer Relationship Management Dimensions
Customer Relationship Management Dimensions Purpose The primary objective of this paper is to develop a conceptual framework that depicts the impact of customer relationship management (CRM) dimensions on employee job satisfaction within the customer contact center industry. Design/methodology/approach This paper uses a qualitative methodology that comprises of a comprehensive literature review of both academic researches and industry reports. Findings Evidences from the extant literatures have suggested that effective implementations of the four dimensions of CRM (Customer Orientation, CRM Organization, Knowledge Management and Technology Based CRM) will positively effect employee job satisfaction within the customer contact center industry. Research limitations/implications Given that this paper is based on qualitative approach, there is need to embark on empirical data gathering to validate the conceptual model presented. Practical implications The paper suggest that to achieve operational efficiency together with employee job satisfaction, there is need for customer contact centers to integrate CRM dimensions into its operations and measurement practices. Originality/value This paper primarily conceptualize a measurement model that would assist in determining the impacts of CRM on employee job satisfaction and performance within the contact centers. It generally provides contact center Executives with CRM focus, by complementing recent works that have been conducted on the role of CRM constructs in improving employee job satisfactions and organizational performances. It concluded by proposing a model for future testing. Keywords Customer Relationship Management (CRM), contact centers, call centers, employee job satisfaction, caller/customer satisfaction, service quality Paper type Conceptual paper Introduction Customer Relationship Management (CRM) as referred is a concept that derives its popularity since 1990s. It is said to offer a long term changes and benefits to businesses that chose to adopt it. CRM has been argued to enable companies to successfully interact with their customers in a dynamic and profitable manner (Aihie and Bennani, 2007; Adam and Michael, 2005; Gummesson, 2004; Sin et al, 2005). However, many scholars still debate over what should exactly constitute CRM; some says CRM are nothing more than mere software, while others says it is a modern means of satisfying customers requirement at profit (Soon 2007; Nguyen et al, 2007; and Eric et al, 2006). CRM was also defined by Nguyen et al (2007) as information system that allows organizations to track customers interactions with their firms and allows employees to instantly pull up information about the customers such as past sales, service records, outstanding records and unresolved problem calls. Customer Relationship Management (CRM) is a unit of a bigger Marketing Management which is the art and science of choosing target markets and building profitable relationships with them by delivering superior customer value and satisfaction (Dean, 2007, Eid, 2007; Adam and Michael, 2005; Gummesson, 2004; and Fox and Stead, 2001). McNally (2007) defines CRM as a system which allows both internal and external customers of an organization to critical information through the integration of companys telephone system, Chat groups, Interactive voice response, facsimile transmission, electronic data interchange, Voice over internet, Web sites and e-mail touch points that will result in satisfying customer self services for new product purchases, assist in up-selling and cross selling and creating customer loyalty, value and profitability. While different researchers believed that there is no one correct definition of CRM, this research would like to define CRM as Organizations ability to efficiently integrate people, process, and technology in maximizing positive relationships with both current and potential customers. Authors such as Sin et al (2005) argued that CRM is a strategic business process that involves an efficient management of detailed information about current and potential customers channeled through a carefully arranged customer touch points that assist in maximizing customer loyalty and minimizing costs. Other scholarly arguments have also established that the cost implications in CRM implementations are double sided, from one from the company and the other from the customers (McNally, 2007; Wang et al., 2006; Sin et al., 2005, Yim et al., 2005). On one hand, the customer is able to reduce the cost of traveling to the respective companies to get what they need, while the companies are able to save cost on both their human resources, processes and promotions (Wang et al., 2006; Sin et al., 2005). To strengthen their arguments, Sin et al (2005) explained that whatever orientation that an organization might have put in place, the primary role of marketing management is to create a positive relationship with customers. Exploring CRM literatures Findings from recent researches have been indicating the enormous opportunities CRM is availing employees of several organizations in getting detailed customer information to make quick and intelligent business decisions that will resolve issues and provide efficient service to the customers (Soon, 2007; Rajshekhar et al., 2006; Yim et al., 2005; Adam and Michael, 2005). Similarly are arguments from both academic literatures and industry reports which have established the importance of customer relationship management in marketing activities, specifically in the customer contact centers where it has helped in digitalizing staffs knowledge about organizations customers through computer telephony integration, fax, email, web chatting etc (Dean, 2009; 2007; Sin et al., 2005; Yim et al., 2005; Roland and Werner, 2005). While this current study cannot disconfirm the available arguments in favor of CRM applications on employee job satisfactions and performance, there are reliable data that shows a range of major issues that is globally affecting contact centers such as shortage of skilled employees, high abandonment rate, high average speed of answer, employee job dissatisfaction, high attrition rate, high cost of operations, and customer dissatisfaction (Chen eta l., 2010; Callcentre.net, 2008; 2003; McNally, 2007; Adam and Michael, 2005). The model that is created from the literature review From the findings in the extant literature reviews, below is the proposed conceptual model. Relevant literatures in support of each constructs are detailed under the elements of each variable. + + + + Figure 1: CRM Dimensions and Employee Job Satisfaction Model Independent Variables: CRM Dimensions Based on the review of past related literatures on CRM and detail interview with some selected CRM managers, Sin et al (2005) hypothesized that the concept of CRM is a multi dimensional construct which consist of four broad behavioral components in every implementing organizations: key customer focus, CRM organization, knowledge management, and technology based CRM (Sin et al, 2005). They argued that their findings is in accordance with the general notion that a successful CRM is primarily designed to address four key areas in the implementing organization: corporate strategy; people; technology; and processes (Sin et al, 2005; Fox and Stead 2001), and that it is only when all these four components works according to target that a company will experience a superior customer related capability. It was equally argued that for a company to be able to maximize its long term performance in metrics such as customer satisfaction, employees trust, satisfaction and commitment, and return on investment, such a company must build, maintain, and do everything possible to establish the four dimensions of CRM (McNally, 2007; Bang, 2006; Wang et al., 2006; Sin et al, 2005; Yim et al., 2005). Customer Orientations Evidences from marketing literatures, IT literatures and Industry practices agreed to the fact that customer centric focus is a pre-requisite to any successful CRM Projects, particularly in shaping the minds and actions of the employees in becoming customer oriented (Dean, 2007; McNally, 2007; SQM, 2007; Roland and Werner, 2005; Callcenter.net, 2003). Looking at it from the contact center perspective, Dean (2002) defined customer Orientation as the degree to which an organization emphasizes on meeting customer needs and expectations for service quality. Dean (2004) went further to argue that customer orientation should incorporate commitment to customer needs and utilizing the available resources in gathering and efficiently managing customer feedback for effective decision making by the employees. Over the last twenty years, the concept of customer orientation have started to be very critical in the field of marketing management practices and theories, with apparent conclusions in support of the statement that any organization that adopts customer orientation approach are more likely to establish the required customer quality, increase its employee and customer satisfactions, and able to achieve the desired organizational objectives more efficiently than its competitors (Chen et al., 2010; Dean, 2007; Roland and Werner, 2005; Sin et al., 2005; Yim et al., 2005; Brady and Cronin, 2001; Lukas and Ferrell, 2000; Narver and Slater, 1990). To Sin et al (2005), they argued that although it is observed that most empirical studies have been concentrating on the degree and measurements of the concepts, but the extant literatures have long neglected the variations in the customer orientation dimensions or the features of the concepts as exhibited by each organizations (Sin et al., 2005). Therefore the general literatures on customer orientation could be argued as not been widely practiced specifically by the contact center professionals in the manner advocated by Sin et al (2005) and supported in other literatures such as Roland and Werner (2005) and Dean (2007) were they all have empirically established a positive linkages between customer orientation, perceived service quality, employee job satisfaction and customer satisfaction. Similarly are previous researches such as Kohli et al (1993) and Berry (1995) that cites several empirical studies that have suggest a linkage between the customer orientation and customer satisf action. Sources from other extant literatures have suggested that customer orientation (CO) is positively related to CRM adoption and customer relationships outcomes (Dean, 2007 and 2002; Eid 2007; James 2004). Customer orientation is said to reflect a companys culture on customers focus, needs and feedbacks (Dean 2007). In a very developed customer oriented approach, it is argued that there should be a continuous ongoing information collection and dissemination about customer and competitor for better decision making process by the employees (Kohli and Jaworski, 1993). The culture of customer orientation in a firm is considered to be very significant in the successful adoption, implementation and acceptance of CRM technology by its employees (Nguyen et al, 2007; Dean, 2007; and Eid 2007). Several other studies have also emphasized that there exist a stronger relationship between customer orientation and employee satisfaction, especially in the service industries where employees are the firs t contact with the customers and taking into consideration the length of time employees spend with customers in the contact center industry (Bhimrao and Janardan., 2008; McNally, 2007; Soon, 2007; Wang et al., 2006; Bang, 2006; Sarah and Meredith., 2006; Roland and Werner., 2005; Feinberg et al, 2002). Given the aforementioned evidences and many more empirical findings that have establish customer orientation as an important antecedent of competitive advantage and business profitability (Brady and Cronin, 2001; Narver and Slater, 1990), probing and measuring the impact of this orientation on employee job satisfaction is said to have captured the attentions of researchers (Wang et al., 2006; Sin et al, 2005; Yim et al., 2006). This research postulates that: H1: Customer Orientation of the customer contact center is positively related to Employee Job Satisfaction. CRM Organizations CRM organization has been argued as an essential means through which fundamental changes in terms of how firms organized and conduct its business processes around employees and customers can be actualized (Wang et al., 2006; Sin et al., 2005; Yim et al., 2005). Implementing firms are encouraged to pay necessary attentions to the inherent organizational challenges in the CRM initiatives (Rajshekhar et al., 2006; Adam and Michael, 2005). Both Wang et al (2006), Sin et al (2005) and Yim et al (2005) have all empirically tested and established that there exist a positive relationship between CRM organization and customer satisfaction, with serious emphasis on the positive roles of the employees. They argued further that the key considerations for any successful CRM to be implemented within the whole firm are organizational structures, the organization wide commitment of available resources, human resource management policies and employee job satisfaction that positively worked together t o influence customer satisfaction (Wang et al., 2006; Sin et al., 2005., Yim et al., 2005). By organizational structure means that CRM applications requires that the entire strategic business units in such firms be design to jointly work together towards achieving a common goal in terms of building a strong long-term customer relationships (Sin et al., 2005; Yim et al., 2005). For better efficiency of such organizational structure, it was advised that firms should incorporate productive process teams, cross discipline segment groups and customer focused departments (Aihie and Bennani, 2007; Sin et al., 2005; Yim et al., 2005). All the aforementioned structural designs are said to require a strong inter-functional coordination between the different departments, a statement that further confirms the existence of a positive relationship between CRM organization and employee job satisfaction and performance (Rajshekhar et al., 2006). Due to the high cost involvement of CRM applications, Sin et al (2005) and Yim et al (2005) conceptualized and established the importance of organizations wide commitment of resources to the intended design of CRM structures as having a positive relationship with employee satisfaction, performance and customer satisfaction. Also very important in their findings are the argument in favor of CRM organization as the established link between the human resources and the marketing interface (McNally, 2007; Sin et al., 2005). Also relevant in this area of studies are literatures such as Dean (2007) and Roland and Werner (2005) that empirically established that there exist a positive relationships between CRM dimensions (specifically customer orientation), employee job satisfaction, perceived service quality and customer satisfactions. Dean (2007), Roland and Werner (2005), Sin et al (2005) and Yim et al (2005) all empirically argued that this is a stage where firms need to logically instill in its customer service representatives the utmost importance of the CRM dimensions in order to positively influence employee job satisfaction, first call resolution, customer satisfaction and organization overall performance. In their concluding remarks they emphasized on four significant firms internal marketing processes, which includes employee empowerment, effective internal communications, standard reward systems, and employee involvement as efficient means of actualizing CRM organizations on employee job satisfaction and performance (Sin et al., 2005). In view of this, this research Hypothesize that: H2: CRM Organization of the customer contact is positively related to Employee Job Satisfaction Knowledge Management With reference to the knowledge based view theory of the firm, it states and I quote that the primary reason for any companys existence is to possess the ability to create, transfer, and efficiently utilize its available knowledge (Acedo et al, 2006; Meso and Smith, 2000; Miller and Shamsie, 1996). Whereas, looking at this from the angle of CRM concept in Marketing, knowledge can be describe as whatever a company or individual has learnt from experience/practice or any empirical study of consumer data (Nguyen et al., 2007; Sin et al., 2005). This will bring us to the key facets of knowledge management dimension which includes a companys knowledge learning and generation, its knowledge dissemination and sharing, and finally knowledge responsiveness (Wang et al., 2006; Sin et al., 2005; Yim et al., 2005). As previously discussed that Knowledge about key customers in a company is important for a successful CRM application (Rajshekhar et al., 2006), because it could be use as a master plan to developing a learning relationship between the employees and companys current and potential customers (Nguyen et al., 2007) and thereby availing each organization the opportunity to a successful establishment of a stronger competitive strength in the market through employee job satisfaction and customer satisfaction (Roland and Werner, 2005; Dean, 2004). It is premised on these arguments that both Sin et al (2005) and Yim et al (2005) have conceptualized and empirically established a positive relationship between employee knowledge acquisition and usage, employee satisfaction and customer satisfaction. Also very important under this heading is Customer information, such as customers needs and preferences which may be captured by both directly or indirectly, via a two way communications in the compa nys interactive feedback system (Sin et al., 2005). As argued that the primary reason of knowledge generation is for affording a 360 degree customer view, through an appropriate business intelligence tools such as data mining, data warehouse, and data mart all which could assist a company to incorporate a customer information into its strategic business intelligence (Rajshekhar et al., 2006; Sin et al., 2005). Therefore, it became very important for organizations to develop a sound mechanism for sharing the existing customer knowledge that will facilitate the concerted actions that could positively influence employee knowledge, satisfaction and performance in all the strategic business units of every organization (Sin et al., 2005). Finally it is arguable that marketing is now more concerned with better means of responding to customer demand, with the general believes that actions taken in a prompt manner not only enhance service quality, but also foster positive long-term relationships with both employees and the customers (Dean, 2007; Roland Werner, 2005; Antonio et al., 2005; and Sin et al., 2005; Yim et al., 2005). This leads to the following Hypothesis: H3: Knowledge management of the customer contact center is positively related to Employee Job Satisfaction. Technology Based CRM Although it has been established that consumers do complained about the time and efforts that is required in getting their individual questions or problems solved whenever they interact with contact centers (SQM, 2007; Call Centre.net, 2003), but equally important are arguments in favor of careful implementations of CRM Screen Pop-Up as an effective means of improving customer service representative satisfaction and performance, first call resolution, and caller satisfactions while simultaneously reducing the contact center processing costs (SQM, 2007; Yim et al., 2005; Call Centre.net, 2003). This is because most of the findings in the existing literatures and industry reports aptly depict that the major cost of running a call centre is the labor cost (Levin, 2007a), a strong need why every organizations must efficiently link is technological applications to its employee acceptance, satisfaction and performance (McNally, 2007). Meanwhile, not only within the contact centers that CRM technologies and systems are beneficial (McNally, 2007), there are enormous evidence in support of CRM systems as complements to other systems such as enterprise research planning systems etc (Nguyen et al, 2007; Dean, 2007; and Eid 2007). Evidence from existing contact center literatures shows that several authors have argued in favor of FCR technology enablers through intelligent skill based routing as a good means of achieving FCR, employee job satisfaction and caller satisfaction (SQM, 2007; Callcentre.net, 2003). This is because through the application of CRM technologies such as first call resolution enablers, contact centers can match their customers and/or their call types with the appropriate customer service representatives knowledge and skills (SQM, 2007). Equally observed in the extant literatures is the suggestion that there are two aspects of CRM systems integration that are pertinent to the adoption of this technology. Eid (2007) describes the first part as integration into the existing organizational systems and applications, while the second integration is done across other functional customer contact touch points. Part of the available evidence as identified by this research is that it is widely possible for researchers and practitioners to determine if an organization has put in place CRM technologies, but the major issues starts from measuring the effectiveness of CRM technology utilization in terms of user acceptance, and the desired operational performance which is argued to have since been neglected and has been confirmed as very vital to the success of the implementing firm (Sin et al., 2005; Yim et al., 2005; Ravipa and Mark, 2004). The existing academic and practitioner literatures on CRM are mostly in the areas of cust omer database, contact centers, online chatting systems, e-mails, Internets and some organizational group support systems, further creating a vacuum for future research in determining the impact of CRM technology on employee job satisfaction (McNally, 2007; Nguyen et al, 2007; Adam and Michael, 2005; Sin et al., 2005; James, 2004). Furthermore, some literatures contend that a companys ability to link the CRM system to different strategic business units such as marketing, finance, distribution, operations, and human resources will provide additional value to both internal and external users, and more importantly to the achievement of both employee and customers satisfactions (Aihie and Az-Eddine, 2007; Coltman, 2007; Nguyen et al 2007; Roland and Werner, 2005; Yim et al., 2005). If efficiently managed, CRM system is argued as having the capacity to assist organizations in handling customer queries and complaints more professionally with both accurate and timely information that would assist in reducing employee role stress, attrition rate and subsequently increasing employee job satisfaction, first call resolution and customer satisfaction (McNally, 2007; SQM, 2007; 2005). Also very important in this area of research is the a benefit inherent in the integration of every unit of the customer contact centers whether inbound, outbound or web enabled via CRM technology that provides a great opportunity for seamless and transparent services in customer touch points (Yim et al., 2005). In relation to the above, the extent of a companys CRM integration will strengthen its ability to resolving customers request in the first call resolution, and also give opportunity for achieving both employee and customer satisfactions (Dean, 2007; SQM, 2007; Sin et al., 2005; Yim et al., 2005). The above has led this research into hypothesizing that: H4: Technology based CRM of the customer contact center is positively related to Employee Job Satisfaction. Dependent Variable: Employee Job Satisfaction Issues on employee satisfaction are very much available in several studies, in which the majority postulates a positive relationship between employee satisfaction and customer satisfaction (Florian et al, 2007; Dean, 2007; Bernard and Stephen, 2004; Gummesson, 2004). These are so because employee and customer satisfaction are often measured in different ways by marketing researchers, where the majority has stated that employee job satisfaction has a clear effect on customer satisfaction (Eric et al, 2006; Coltman, 2007; Christian, 2005; Gummesson, 2004). Evidences from other recent researches have also confirmed that the relationship between employee satisfaction and performance could be strengthened if there is a high frequency of customer interaction with the employees (Dean, 2007; Florian et al, 2007; Christian, 2005; and Kode et al 2001). Whereas two major existing literatures in the contact center industry by Roland and Werner (2005) and McNally (2007) have empirically established that there exist a positive relationship between customer orientation, employee job satisfaction and customer satisfaction. In Roland and Werner (2005), they argued, tested and established that employee job satisfaction positively mediate the link between customer orientation and customer satisfaction of the contact center industry. A critical look at the foregoing information shows that all the above conditions currently exist in the customer contact centers. Because customer contact center employees enjoys a high level of customer interaction and the existing services within the contact centers shows that there is integration between external factors and the service delivery processes. A review of the reasons behind the relationship between employee satisfaction and customer satisfaction is often argued on the premise that the positive effects on every customer satisfaction are mediated by an existing positive effect on working performance (Florian et al, 2007). Importantly, the service marketing literatures have shown that there exist a positive effect of employee satisfaction on employees working performance and perceived service quality (Sarah and Meredith, 2006; Rodoula, 2005; Zeithaml et al, 1985). With evidences from the above extant literatures, this research supposes that employee job satisfaction positively goes along with the psychological state of organization customer orientation, CRM organization, knowledge management and technology based CRM. Conclusion, limitations and directions for future research Despite increasing acknowledgement of CRM importance, disappointedly very little studies have focused on the impacts of CRM dimensions on customer contact center performances (Soon, 2007; Bang, 2006; Yim et al., 2005). In support of the above emphasis are ample of evidences provided by several sources on the severe employee job dissatisfactions and customer dissatisfactions with contact centre systems and services across the globe (Callcentre.net, 2008; 2003; SQM, 2007; Feinberg et al., 2002; 2000; Miciak and Desmarais 2001), and that the major problems are stemming from factors such as lack of established customer orientation, CRM organization, knowledge management, and technology based CRM (Chen et al., 2010; McNally, 2007; SQM, 2007; Wang et al., 2006; Bang, 2006; Sin et al., 2005; Yim et al., 2005), The findings in this research indicate that there is strong reason to modifying the existing CRM implementations and organization performance measurements within the contact center in dustry. More importantly in areas such as measuring employee job satisfaction, first call resolution, customer satisfactions and dissatisfactions. Beyond these findings is a main limitation in the qualitative approach that was applied in this research, a strong factor that is limiting the ability to generalize its findings and recommendations to all industries and countries. Importantly, suggestions from this research are not quantitatively backed by empirical data and appropriate statistical analysis that could validate the proposed theoretical linkages that exist between CRM dimensions and employee job satisfaction, thereby further limiting its diagnostic power of predictions. To rectify the observed limitations, this research suggests that there is need for future study to embark on empirical data gathering to validate the proposed model. However, as could be noted that this research has conducted a detailed literature review to establish the positive relationships that exist between CRM dimensions and employee job satisfaction, it is important for future researchers to conceptualize and if possible determine other construct s for measuring employee job satisfaction within the contact centers, specifically the inbound call centers.
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